Welcome to First Aid Forward!
In this Onboarding Guide you will find everything you need to set up your First Aid Forward subscription, including your must-do next steps:
Need help? Reach out to Customer Success at CustomerSuccess@mheducation.com.
Use these templates to announce your new subscription to your users. If you received custom registration instructions from us (common if you also subscribe to Boards & Beyond), please send those instructions to your users instead.
About these instructions:
Send instructions to your users directly:
Or direct users to our First Aid Forward Guide, which includes registration instructions, how-to videos, and more. We recommend copying our First Aid Forward Guide or the link to it to your LibGuides, library page, or course pages.
Activate Account
If you are the institutional administrator, you will have received an email from us with the subject line “First Aid Forward Admin Access Invite.” Please accept the Terms of Use in the email to be taken to the site admin dashboard and click through the account setup process.
That's it! You can now use the admin dashboard and enable admin dashboard access for faculty (see next step)
If you didn't receive the email, or aren't sure if you're the institutional administrator, email us at CustomerSuccess@mheducation.com
Sign In
Sign into the admin dashboard using any of the First Aid Forward links: firstaid.mheducation.com, firstaid.mheducation.com/step-one, or firstaid.mheducation.com/step-two.
There are two different admin views--one for each product--that you can toggle between:
Access "Student" Content
To access the First Aid Forward content, you need to follow the registration instructions from the previous set-up step. After content access is added to your account, you'll be able to flip between Admin View and Student View:
With the Admin Dashboard, faculty can utilize performance analytics to monitor learning progress and identify at-risk students that need intervention.
If you are the institutional administrator, then you gained access to the admin dashboard in the previous set up step. You can now set up admin dashboard access for other faculty.
As a reminder, the Admin Dashboard includes student-specific information, including, but not limited to, student name, email, and quiz performance; use appropriate discretion when assigning access.
To assign access, follow along with our Clickable Demo (Step 3: Invite Admins/Instructors). If the demo isn't working, follow along with these steps:
Our Customer Success team is here to support you throughout the life of your subscription. Schedule a touchpoint training with them to make sure you and your users have everything you need to access your subscription and troubleshoot any issues or questions. You should hear from them within the first week of your new subscription; if you don't, or need something sooner, reach out to them at CustomerSuccess@mheducation.com
Our Customer Success Librarians can help with:
That's all for onboarding, but there's even more to learn when it comes to First Aid Forward!
Become a First Aid Forward expert with our First Aid Forward Guide. Explore and share training videos, how-tos, and more for students, faculty, and librarians.