Administrators for First Aid Forward trials and subscriptions will receive from McGraw Hill a series of emails in their inbox as part of the Customer Success team's onboarding communications. The admin will receive a welcome email and registration instructions to share with end users for their First Aid Forward trials and subscriptions. The welcome emails will bring the admin to this onboarding page to help guide them through navigating the admin dashboard and student login in First Aid Forward, as well as additional information on access and authentication details, user support resources, and more.
First Aid Forward subscriptions are setup via implicit access where user access is tied to the institutional email address. More information on implicit access is provided below in the "How to Access and Navigate" box. Also, more information is provided below in the "Administrator Information" box on general admin information, the admin dashboard and setting up faculty with access, and trial access methods and other details.
In the dropdown menu above, select "First Aid Forward" >> "Faculty & Students" to link out to our First Aid Forward LibGuide with videos, user guides, and flyers which can be shared with your faculty, students, liaison librarians (if applicable), and other key user groups.
First Aid Forward – Step 1 & Step 2
End-user access to First Aid Forward is easy! Users sign up with their institutional email address with the following steps:
Watch the video below for how to create an account and download our PDF User Guide for how to navigate the student login in First Aid Forward.
First Aid Forward Support
Administrator Access and Information
Currently, First Aid Forward account administrators do not have a separate admin portal or login to view subscription details and other account information, such as usage reports or managing user accounts. Also, user accounts cannot be created by McGraw Hill or the administrator due to privacy and compliance requirements; however, admin dashboard access can be provisioned on administrator and faculty accounts (see next tab "Admin Dashboard").
Since access to First Aid Forward is based on implicit access tied to the institutional email address domains/subdomains, and users register with their institutional email address, it is possible some users may access the product who should not have access. As the administrator, you can distribute the welcome letter with the registration instructions to specific user groups and will be able to view all users who claimed access in the admin dashboard. However, there is currently no way for the administrator to manage users on the subscription. For anyone accessing First Aid Forward who should not (e.g., users who matriculated, users who left the institution, etc.), please contact customersuccess@mheducation.com to have those users removed.
Welcome Letter with Registration Instructions
The admin will receive a welcome letter from McGraw Hill which provides the specific URLs for one or both First Aid Forward products (Step 1 and Step 2) depending on what is in your subscription. This welcome letter can be shared with end-users as instructions for them to register with your First Aid Forward subscription.
Users navigate to the URLs and sign up for an account with their institutional email address (must match their institutional domains/subdomains). When first signing up, users will enter their first and last name and agree to the Terms of Use and will send a "Magic Link" to their email. This is the process for first creating an account in First Aid Forward.
Once signed up, users will receive a “Magic Link” in their email with the subject “Your McGraw Hill Magic Link.” Users will select the link and are then able to access First Aid Forward. The magic link expires after 24 hours. Please note users may need to check their junk/spam folders to find the magic link email.
All users must first sign up through the magic link. After, users have the option to setup a password in the upper-right account settings page in their First Aid Forward login and can then sign in via email address/password or can continue to sign in via magic link when they want to access First Aid Forward.
Admin Dashboard
The administrator and faculty can request access to the admin dashboard in First Aid Forward by emailing customersuccess@mheducation.com. With access to the admin dashboard, faculty can utilize performance analytics to monitor learning progress and identify at-risk students that need intervention (screenshot below).
The institutional administrator on the First Aid Forward account can add other admins and instructors to access the admin dashboard, as well as request performance usage reports. There are two roles in the dashboard: admin and instructor. Other "admin" users can view the "Admin Management" page in their login to add other admins and change an admin or instructor user's status, as well as request reports and view performance analytics. An "instructor" user is read-only and can only view the performance analytics and request reports but does not have access to the "Admin Management" page in their login and cannot add other admins or instructor users to access the dashboard or change their access/status. Please see our Admin User Guide below for more information.
Click here to view a clickable demo of the First Aid Forward admin dashboard.
When admin dashboard privileges are activated on the administrator's or a faculty member's First Aid Forward account, the default homepage will be the admin dashboard in their login. If they want to view the content on First Aid Forward, the administrator or faculty can use the "Student View" toggle in their login and also toggle back to the admin dashboard.
For administrative questions or to add admin dashboard access to any faculty accounts, please email customersuccess@mheducation.com and include a list of the faculty names and email addresses.
First Aid Forward Trials
There are two trial types for First Aid Forward:
First Aid Forward: Access Code Trials
With a trial to First Aid Forward using access codes (or tokens), the admin will receive a trial welcome letter featuring specific access URLs and access codes to Step 1 and Step 2 (if applicable). Each code is single-use and provides the user with 30 days of access after being claimed. It is the administrator's discretion for distributing access codes and supplying users with additional codes to extend their access to the trial. Users must sign up for an account with their institutional email address.
Access to the admin dashboard is not available in an access code trial to First Aid Forward; however, you can reach out to your account manager or customersuccess@mheducation.com for a demonstration of this feature.
First Aid Forward: Implicit Access Trials
With a trial to First Aid Forward based on implicit access, the admin will receive a trial welcome letter featuring specific access URLs and instructions for users to create an account and access the trial. To access the trial, all users (admin, faculty, students) will sign up with their institutional email address and must sign in first via "Magic Link." Users will receive a verification email ("Magic Link") and will gain access to First Aid Forward. From there, users may either continue to access the site via magic link or by setting up a password and signing in via email address/password.
Access to the admin dashboard is not typically available during an implicit access trial to First Aid Forward; however, access to the admin dashboard can be activated on the administrator's account or any of the faculty accounts during the trial if requested. Please be advised that the admin dashboard may not display much user data since the trial window is short, and student users may or may not have accessed and trialed First Aid Forward.
Please reach out to customersuccess@mheducation.com for a demonstration of the admin dashboard or to have admin dashboard privileges enabled on your administrator account or any faculty accounts.
First Aid Forward Support
For help, please reach out to Customer Success at McGraw Hill at CustomerSuccess@mheducation.com.
For institutional accounts:
For individual subscribers:
Feedback: