Onboarding Landing Page: Administrators

IP Authentication

With IP authentication, users can access your trials and subscriptions directly from the site URLs if they are within IP range and/or on network. It is recommended users create an Access profile and sign in while on campus within IP range/network which gives users 90 days of authenticated access simply by signing into their Access profiles when remote. Users should see "Access provided by [institution name]" in the upper-right corner of the site and Access profile dropdown menu which indicates authenticated access.

Customers using IP often also use EZproxy for remote authentication. To set up EZproxy:​

• We need the proxy server IP address​.
• The institution needs to add our EZproxy stanza to their config file. The OCLC McGraw Hill Medical proxy stanza can be found here.
• The institution needs to add their proxy prefix to the Access Medical site URL.

For any questions or issues with IP authentication, or to make updates to your IPs, please reach out to CustomerSuccess@mheducation.com.

OpenAthens/SSO

SSO is a service that allows a user to use one set of credentials to login to multiple sites. It's another way of bridging the gap between where a student physically is and their campus network​.

McGraw Hill supports multiple major SSOs, including OpenAthens​, Shibboleth, SAML Solution, InCommon, UK Access Management, SAFIRE, Edugate, and others. To enable SSO on your Access Medical trials and subscriptions, please provide the following information to your account manager when ordering or to Customer Success once your trial or subscription begins:

• Federation
• Shibboleth Entity ID
• Scoped Affiliation

If using SSO, please note that users will need to access your Access Medical trials and subscriptions by authenticating first through your SSO entry point and then navigate to the available Access Medical site(s). While this will authenticate users with your trials and subscriptions, it will not however log them into their personal Access profiles. The Access profile is a separate login from the SSO. Please note you may also need to configure your OpenAthens redirector information.

For any questions or issues on SSO authentication, please reach out to CustomerSuccess@mheducation.com. 

Referring URL

With referring URL authentication, customers can place the links to their Access Medical trials and subscriptions behind their secure LMS, intranet or other internal login. Referring URL can be useful for customers who want to restrict access to specific user groups, e.g., a PT, PA, or Pharmacy program.

To enable referring URL authentication on your account, please provide your account manager or Customer Success with the domain on your LMS or intranet to be added by the team in our systems. A typical referring URL domain for an LMS may look like [institution name].brightspace.com or [institution name].blackboard.com.

How It Works:

• Customer provides their referring URL domain to McGraw Hill to be added to their account in our systems
• Customer places direct links to their Access Medical trials and subscriptions behind the secure LMS or intranet login (e.g., https://accesspharmacy.mhmedical.com/)
• Users sign into the LMS or intranet and are authenticated with the trials and subscriptions
• Users navigate to the links to your trials and subscriptions behind the secure login and will have access
• Once in the trial and/or subscription sites, users can create a personal Access profile to unlock all functionality for engaging with the content, such as completing cases and review Q&A

For any questions and issues on referring URLs, or to setup a referring URL authentication method for your institution, please reach out to CustomerSuccess@mheducation.com.

Access Tokens

With access tokens, Access Medical customers can offer a way of accessing their trials and subscriptions to end users where IPs or authentication are not available. Also, access tokens are a great way to restrict access to specific user groups.

With access tokens, users can access all Access Medical trials and subscriptions​ tied to the account. Code expiration dates match the trials and subscriptions​, and all codes are single use.​

How It Works:

• Users navigate to: https://mhmedical.com/institutionalaccess.aspx
• Users enter the code provided to them by the admin

• After your code has been validated, you will be prompted to sign in with an Access profile to access the resources. If you already have an Access profile, you may login with those credentials. If you do not have an Access profile, you can create one following the indicated prompts.

Please note that codes are one-time use only. The sign in process must be completed upon code entry otherwise the site will time out, and the code will be designated as redeemed upon entry.

For any questions or issues with access tokens, please reach out to CustomerSuccess@mheducation.com. 

Shared UN/PW

A shared username/password as an authentication method is primarily offered for Access Medical trials and not typically subscriptions. A shared UN/PW is an easy way to gain quick access to the content.  

If you are currently using a shared UN/PW or a department or program on your institution's account is accessing through this method, an additional shared UN/PW can be created to open up access to additional trials and subscriptions. This ensures that users who are signing in with an existing shared UN/PW will not have interrupted access. However, if requested, the existing shared UN/PW password can be reset and communicated by the admin to their users.

As the admin, you may receive a welcome letter from McGraw Hill showing a username and password where the password shows "Use Current Password." This indicates an existing shared UN/PW exists on your account and for which McGraw Hill can either:

1. Reset the existing shared password
2. Setup a new shared UN/PW

How It Works:

• Navigate directly to the Access Medical site link(s) found in your welcome letter for your trials and subscriptions, if applicable (e.g., the link to AccessPharmacy is https://accesspharmacy.mhmedical.com/).
• In the upper-right dropdown menu of the Access Medical site(s), sign in with your shared UN/PW first which will authenticate users who should see "Access provided by [institution name]" which indicates authenticated access.
• After signing in with the shared UN/PW, users also can sign in again with their personal Access profile credentials to unlock all functionality for engaging with the content, such as completing cases and review Q&A. Please note the Access profile is a separate login from the shared UN/PW, and users sign into their Access profiles in the upper-right dropdown menu.

While it is not recommended due to security concerns, an embedded URL can be provided by your account manager for access to your Access Medical trials. Anyone with the link could attain authenticated access to the trial which is efficient but which also is why it is not recommended as an authentication option.

For any questions or issues with your shared UN/PW, please reach out to CustomerSuccess@mheducation.com.

Are you not sure about your authentication method or unsure of how to access your trial or subscription? A couple of things to try:

1. Check your previous email correspondence from McGraw Hill or ask your sales representative if you are not sure.
2. Reach out to CustomerSuccess@mheducation.com for help.

Usage Reports

In the admin portal, the admin can pull usage reports to monitor their subscription's usage. McGraw Hill offers COUNTER usage reports, as well as our proprietary activity reports.

Currently, McGraw Hill's COUNTER Release 5 usage reports show subscription usage date adhering to these standards. COUNTER reports are not currently offered by site/product (e.g., AccessMedicine) but rather reflect all COUNTER activity across all of your subscriptions. McGraw Hill's activity usage reports however can be pulled by site/product, but it is not recommended to compare the data between the COUNTER and activity usage reports since they adhere to different standards.

More information on the reports available, key takeaways about COUNTER, and how to pull usage reports can be found on our support site here.

For any questions or issues concerning your usage reports, or for SUSHI information, please reach out to CustomerSuccess@mheducation.com. 

MARC Records and KBART Title Lists

McGraw Hill provides MARC records (as well as KBART title lists) for its titles and videos featured on the Access Medical platforms. For more information about our MARC records and KBART title lists, as well as to manually download the MARC records, please see our support site here.

Our MARC records are updated regularly, and we provide the records on a quarterly basis to all major third-party discovery service vendor partners. As a result, there may be a slight lag between when new content is added or updated to our Access Medical sites and when the corresponding metadata is available.

As it pertains to our customers obtaining metadata for our content on the discovery service vendor’s platform, customers will need to contact the discovery service vendor directly so that they can investigate the issue for their platform. If the discovery service vendor diagnoses the issue as a configuration issue on their platform, then they will help the customer adjust the configuration accordingly. If the discovery service vendor diagnoses the issue as a metadata issue, then they will contact McGraw Hill accordingly so that we can make the necessary changes.

If a title is available on more than one Access Medical site, e.g., Goodman & Gilman's can be found on AccessMedicine and AccessPharmacy, and your institution subscribes to more than one site where the title is available, then there would be two MARC records created for the title for each of the sites on which the title appears. In each MARC Record, the URL listed in the =856 field of the title’s MARC record will direct you to the corresponding site where the title is listed.

For any questions or issues on MARC records, please reach out to CustomerSuccess@mheducation.com.